Privacy Policy
Effective Date: 01 May 2026
Privacy Policy for Hardwick Tools
At Hardwick Tools, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
Hardwick Tools is an online retailer supplying power tool accessories and related products throughout the United Kingdom.
If you have any questions regarding this Privacy Policy or your personal information, please contact us via the contact details provided on our website.
2. Information We Collect
We may collect the following information when you visit our website or place an order:
Name
Billing address
Delivery address
Email address
Telephone number (where provided)
Order history
Payment information (payments are securely processed by third-party payment providers—we do not store your card details)
IP address
Browser information
Device information
Website usage statistics collected through analytics and cookies
3. How We Use Your Information
We use your information to:
Process and fulfil your orders
Arrange delivery of purchased goods
Respond to customer enquiries
Provide customer support
Send order confirmations and delivery updates
Prevent fraud
Improve our website and services
Comply with legal and tax obligations
We will only use your information where we have a lawful basis for doing so.
4. Marketing
We will only send marketing emails if you have chosen to receive them.
You can unsubscribe from marketing communications at any time by following the unsubscribe link within the email or by contacting us.
5. Payment Information
Payments are securely processed by trusted third-party payment providers.
Hardwick Tools does not store your debit or credit card information.
6. Sharing Your Information
We only share your information where necessary to operate our business.
This may include:
Delivery companies
Payment providers
Website hosting providers
IT service providers
Accountants or legal advisers where required
Government authorities where legally required
We never sell your personal information to third parties.
7. Cookies
Our website uses cookies to:
Keep the website functioning correctly
Remember your preferences
Analyse website traffic
Improve your shopping experience
You may disable cookies within your browser settings, although some website features may not function correctly.
8. Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
While no internet transmission can be guaranteed to be completely secure, we continually work to protect your information.
9. Data Retention
We only keep your personal information for as long as necessary to:
Complete your orders
Meet legal obligations
Resolve disputes
Maintain business records
Order records may be retained for up to six years to comply with UK tax and accounting requirements.
10. Your Rights
Under UK data protection law you have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information where applicable
Restrict or object to processing
Request transfer of your data
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)
11. Third-Party Websites
Our website may contain links to third-party websites including payment providers, manufacturers or social media platforms.
We are not responsible for the privacy practices of those websites.
12. Children's Privacy
Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us using the contact details available on the Hardwick Tools website.